Objects such as refrigerators or metal bookcases can interfere with wireless signals.Ĭheck for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.
You can also configure the software to allow HP downloads and installations.Ĭheck for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router).
Accept or allow any firewall messages that display during the printer software download and installation. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.Ĭheck your firewall software: Your firewall software might prevent the printer from accessing the computer. Make sure the 2.4 GHz router band is turned on and broadcasting.
Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Follow the on-screen instructions to connect the printer to the network. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. After removing any jams you find, reconnect all cables and power on your printer.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.Clear any blockages from the carriage’s path by pushing the carriage towards the right.Remove any jammed objects of paper you find in the area.Once the carriage becomes silent and idle, unplug all cables while your printer is on.Open your printer’s ink cartridge access area.The last step is to ensure that the carriage is able to move freely by doing these: Check Jammed Paper in the Ink Cartridge Access Area Check Jammed Paper in Your Printer’s Output TrayĪfter checking the input tray, do the same thing to the output tray. Allow your printer to automatically clear the jam by pressing Cancel on your printer. If you find a jammed paper, use both of your hands to pull the paper out. After that, use a flashlight to check for jammed paper as well as objects in the area. Check Jammed Paper in Your Printer’s Input Trayīefore clearing other parts of your printer, make sure to remove the papers from the input tray to avoid damaging your printer.